GENERAL ☺
WHAT ARE THE SLIME LEVELS?
Slime levels refer to how sticky v.s. holdable a slime is.
- Advanced = hard to handle, SUPER tacky
- Intermediate = sorta hard to handle, sorta tacky
- Beginner = Easy to handle, Not Tacky
There's a certain way to play with slime so it doesn't stick, but it does take some time to get used to handling slime. This is why we recommend first time buyers try beginner slimes first! Thats not to say beginners CAN'T buy an advanced slime as their first slime purchase, but you may have a bad experience if you don't know how to handle it correctly. It may feel super sticky and hard to play with.
WHY IS EVERYTHING OUT OF STOCK?
Our Shop Restocks Fridays at 6pm EST ☻
All slimes are handmade so we have limited quantities. We try to restock as many as we can. If there's a slime thats sold out and you want to see it restocked, you can comment on any of our socials requesting it to be made! We appreciate requests ☺
WHAT ARE THE SLIMES MADE OF?
Contains: Polyvinyl Acetate (PVA), Borax
May also contain: Colorant, Fragrance, Clay, Non-Toxic Craft Materials, Non-Toxic Absorbent Polymers
Sale items may be sticky but we provide borax for the maintenance. check out our Slime Care tab for details
MY SLIME IS BROKEN?
Please check out out Slime Care 101 page for infomation on how to fix your slime :-)
SHIPPING F.A.Q ☻
WHEN WILL MY PACKAGE SHIP?
Our processing time is 1-2 business days. We work super hard to have some of the fastest shipping possible and pride ourselves on quick turnaround! Tracking info is available
WHAT IS INCLUDED IN MY ORDER?
All slime orders come with borax powder, slime care card, and parakeetslimes wristband. Borax powder is used to make slime activator to fix sticky slime. Occasionally we will have promos for free slime, merch, and more giveaways in orders! Check our Slime Care page for more info on how to care for your slime.
WHEN WILL MY PACKAGE DELIVER?
1-2 business day packaging time + shipping transit time chosen at checkout = estimated delivery time!
WHAT IF I PUT THE WRONG ADDRESS IN?
Email us ASAP at help@parakeetslimesshop.com with your order info for assistance with this issue. We are not responsible for the order being shipped to the incorrect address provided by the customer. The customer is responsible to input the correct address and review it to ensure it is accurate.
MY PACKAGE SAYS DELIVERED BUT I DIDN'T RECEIVE IT WHAT DO I DO?
If your tracking information says that your package was delivered but you can’t find it, the carrier may have placed it in another location. Please check your mailbox, porch, garage, and neighbors.
In some cases, packages may show as ‘delivered’ but could take up to additional 72 hours. If it has been over 72 hours from the ‘delivered’ status, file a claim with USPS directly. We do not grant refunds or replacements for packages marked as “delivered”.
HELPFUL LINKS:
Link to file a claim through USPS: click here
Email your local USPS for a follow up: click here